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FAQ

1. Introduction

1.1 What Is SABC+?

SABC+ is a free- and subscription-based, South African, tv, video and audio streaming service, offering you a choice of great local shows, compelling international programs, popular television channels and a huge selection of music to enjoy across any screen, anytime, anywhere. Whether you’re into music, comedy, series, reality TV, short films or drama, there’s something for you. We’ve also created this platform to support local content creators and bring fresh, local entertainment to your screens – big or small.

Choose to watch free content; enjoy the ability to catch up on the website, rewind, download, create playlists or hop across devices and select from day, week, weekend. All this is possible and more, to suit you!

1.2 Who Can Use SABC?

Anyone in South Africa with an Internet connection can visit, www.sabc-plus.com , browse the content catalogues, subscribe, and watch a variety of on-the-house content. Radio, SABC News, SABC Lehae, Podcasts and SABC News are available globally.

1.3 How Does SABC+ Work?

SABC+ is simple and straight forward to use. Accessible via Android and iOS apps on mobile devices and via all major browsers, all you need is an internet connection to have hours of entertainment at your fingertips.

1.4 What Are The Special Features Of SABC+?
  • At SABC+ we aim, to start, to serve two markets, both with a strong local flavour:
    • Our FREE offering includes a large selection of freely accessible, family-oriented, local TV channels and programs, with a range of international news and VOD content.
  • SABC+ is filled with local content from both established creators and fresh talent.
  • An extensive music collection, and technology that allows you to create your own playlist.
  • Catch Up: All your favourite TV programs available on demand, to watch as and when you wish
  • A large variety of free content so you can experience the service with no commitment.
  • A mix of TV channels and Radio channels.
1.5 What Can I Watch Using SABC+?

You can register (for free) to watch the FREE live TV channels & Radio stations and a selection of popular local programs, designed for the youth (and the young at heart!) and access, on top of all that is available in the FREE section.

2. Getting Started

2.1 How to Get Started
  • Launch the Web portal www.sabc-plus.com
  • You can use the SABC+ application on a variety of devices to view your content, just select and download the SABC+ application for your device.
  • Once the app is downloaded onto your device, you can browse our catalogue and start streaming!
2.1.1 For PCs and Macs

All browsing can take place on the SABC+ Web portal at www.sabc-plus.com using your favourite Web browser, for free.

2.1.2 For iPhone and iPad

Launch the Apple App Store application on your device. Locate or find the SABC+ application in the store and download it, for free.

2.1.3 For Android Phones and Tablets

Access Google Play Store on your device. Find the SABC+ Application in the store and download it. You can then start browsing, watch our on-the-house content.

3. How Content Works?

Internet TV

Internet TV allows you to access TV channels over the Internet. This means with SABC+, you can access content over the Internet and watch on the go on your mobile device, PC Apple TV Box or Android TV Box.

4. I Need Technical Guidance

4.1 What Devices Are Supported By SABC+?

PCs, Macs, Android smartphones, iOS smartphones, tablets, Google Chromecast.

Browsers And OS Versions Supported

Windows 8.1 and higher versions are supported

Google Chrome, Firefox, Microsoft Edge and Internet Explorer 10 do not require any plug in

Internet Explorer 11+

Firefox 35+

Safari bowsers

Linux computers are not supported.

Mobile Phone Operating Systems

Phone (iOS 14.0 and higher)
Android mobile and Tablet(Android 7 Nougat and higher)


iPhone (iOS 14.0 and higher)
Huawei mobile and Tablets (Android 7 Nougat and higher)

Google Chromecast

What Is Chromecast?

Chromecast is streaming media player that plugs into your TV via HDMI. With Chromecast, you can play short films, series and live TV channels on your TV using your Android smartphone or Android tablet. Using your device of choice with Chromecast, you can control and choose what you want to play.

How Do I Connect My Chromecast?

  • Plug your Chromecast into an HDMI port of your TV.
  • Turn on the Wi-Fi of your Android smartphone or Android tablet.
  • Set your TV to the same Wi-Fi network as your device.
  • Follow the Chromecast prompts that will appear on your TV.
  • Download the latest version of the SABC+ App from the Play store for your Android device.
  • When within range of your Chromecast media player device, the Cast icon (a little square on the right-hand top corner) will show on your device. Simply select the Short Film/TV show that you would like to watch, press the Cast icon to connect Chromecast and watch!
4.2 Can I Use SABC+ abroad?

SABC+ is only available in South Africa. Due to certain content rights restrictions, we are not allowed to provide you with this service when you travel abroad. SABC News, Radio, SABC Lehae, Podcasts, Vodcasts and SABC News VOD is available globally.

4.3 Do I Pay For Data When Using SABC+?

Yes. Streaming requires data. You will pay your Internet Service Provider for data use.

4.4 What Internet Line Speed Do I Need To Use SABC+?

You will require a minimum speed of 2Mbps but we recommend a 4Mbps (or faster) line to ensure a consistent stream and a great viewing experience, especially if you have more than one user on the line or multiple devices streaming at the same time.

4.5 Can I Use Multiple Applications at the Same Time?

Yes, you can use multiple versions of the SABC+ applications (iOS and Android) on different devices at the same time. However, you can only use up to a maximum of five different sub profiles per account.

4.6 Can I Use The Same Application On Multiple Devices At The Same Time?

You can use the SABC + application on multiple devices, there are no limitations.

5. Troubleshooting:

5.1 Video Is Not Playing.

Please check your Internet connection. If you do not have an Internet connection, you will see a message notifying you that you are not currently connected.

If you have an Internet connection but you still cannot watch the video (you either have a blank screen or a loading indicator), this means that your Internet connection is too slow or poor to watch a video. Please use an Internet connection with at least a 512Mbps speed. For best results, a connection with a minimum speed of 2Mbps should be used.

5.2 Video Quality Is Not The Best.

This happens when you have a slow Internet connection of less than 2mbps. If you are using a small screen, lower quality video might be tolerable. If you are using a big screen like laptop or Smart TV with a slow Internet connection, video quality may be poor, with lots of pixilation. The higher your Internet connection speed, the better the video quality will be.

5.3 When I Change Channel, The Video Quality Is Not Great For The First Few Seconds!

SABC+ streams a lower quality stream for first few seconds to launch the video faster. SABC+ then starts streaming visuals at a higher quality best adapted to your current Internet connection speed.


If you have any other questions not answered here and you need some help, please contact us for assistance via:
support@sabc-plus.co.za

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